Refund policy

Return & Refund Policy — NaimLeather

At NaimLeather, we take pride in the quality of our products. However, if you receive a damaged or incorrect item, we're here to help.

To initiate a return, please contact us at tahani@naimintl.com within the applicable return window. We will coordinate the return process with our supplier on your behalf.

For EU Customers (European Union)

In accordance with the EU Consumer Rights Directive, customers residing in European Union countries have the right to withdraw from any purchase within 14 days of delivery of the last item, without providing a reason.

How to start a return or cancellation: Visit your account at https://account.naimleather.com, open your order, and submit a return or cancellation request. You may also contact us at tahani@naimintl.com.

Conditions for EU Returns:

  • Item must be unused and in its original condition
  • Item must be in its original packaging
  • You must notify us within 14 days of delivery of the last item
  • After notifying us, you have 14 days to send the item back
  • Return shipping costs are the responsibility of the customer
  • Original outbound shipping costs will be refunded
  • Please note that customs duties and import taxes may apply upon delivery and are the responsibility of the customer. These charges are determined by your local customs authority and are outside our control

Refunds: Refunds will be processed within 5-7 business days of receiving the returned item, provided it is returned in its original, unused condition, and no later than 14 days from receiving your return notice.

Exceptions: Customized or made-to-order products are exempt from the right of withdrawal.

For All Other Countries

Eligibility for Returns:

  • Returns are accepted within 3 days of delivery only
  • Item must be damaged upon arrival or incorrect (wrong item sent)
  • Change of mind, wrong size ordered, or personal preference are not accepted as return reasons
  • Returns will not be accepted if the reason is related to customs duties, import taxes, or any additional charges imposed by the customer's country. These fees are the sole responsibility of the customer and are clearly stated in our Shipping Policy

How to Request a Return:

  • Contact us at tahani@naimintl.com within 3 days of receiving your order
  • Include your order number and clear photos of the damaged/incorrect item
  • We will review your request within 2 business days
  • Return shipping costs are the responsibility of the customer

Refund Process:

  • Approved refunds will be processed within 5-7 business days
  • Refund will be issued to the original payment method

Non-Returnable Items:

  • Items returned after 3 days
  • Items without proof of damage or error